Who are my patients?

Learning from every previous patient how to improve care for the next, that is our ambition. How do we go about achieving this? By using our online auto-anamnesis and follow-up modules, we continuously collect data on the symptoms experienced during treatment and the patient's context. We use this data to gain insights and knowledge, and to learn from it how care can actually be improved. This starts with exploring the data.

Visualising data in dashboards is one of the methods we use to explore the data. An example is the ENT dashboard with insight into the complaints of new patients (see figure). This dashboard provides a real-time overview of the complaints reported by patients for the entire ENT outpatient clinic in the hospital. At a single glance the ENT dashboard provides information about the data requested in the autoanamnesis through the use of graphs and diagrams. It provides answers to questions such as:

  • What are the most common combinations of health problems?
  • How much do people suffer from certain complaints on average?
  • Do people with a high BMI suffer more from a specific complaint?

The ENT dashboard is an initial starting point, from which more specific dashboards will be developed to learn from and to prompt further research. They give healthcare institutions more grip on and insight into the patient population in the department. Answers can be used as starting points to improve and personalise care paths and treatment methods. The dashboards invite clinicians to discuss possible connections and arrive at new valuable insights for care improvement.

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