WHAT IS CONSULTASSISTENT?
ConsultAssistent is a programme that your doctor uses to collect relevant data about you and your health. With ConsultAssistent, you can give your doctor more information about your health problems before you go to your appointment in the hospital. ConsultAssistent contains questions about your complaint, about the pain or inconvenience and about the development of the complaint when the treatment with the doctor is finished.
Your doctor will review your answers in preparation for your outpatient appointment, or during the appointment itself. This gives you more time during the appointment with your doctor for detailed questions and additional information.
ConsultAssistent collects fully pseudonymised insights into complaint and complaint development from other patients with similar complaints. These insights are used by your doctor to improve your treatment. And in this way, you yourself also automatically contribute to the improvement of care.
HOW DOES THE CONSULTASSISTENT WORK?
ConsultAssistent is used by your doctor to support the different steps in your treatment:
Your first appointment at the outpatient clinic
A few days before your first appointment at the outpatient clinic, you will receive an e-mail invitation to complete the questionnaire. This is the e-mail address that is known to the hospital where you have the appointment.
The first time you use ConsultAssistent, you first create an account. With this account, you can always access your data. When logging in, an SMS code is sent to the phone number as known at the hospital for verification.
Depending on the department where you have an appointment, the questionnaire may consist of different parts. For example, a section with questions about your health problems, a section with your medical history and a section with general questions.
The number of questions varies depending on the department and the complaint you have. Often it takes about 10 to 15 minutes to fill in the questionnaire, but in situations it can also be more. In that case, more questions are needed to get a good picture of your complaints.
You can log out at any time and resume the questionnaire at a later time without having to start over.
Your second or next appointment at the outpatient clinic
A few days prior to your follow-up appointment, you may receive an e-mail invitation to complete the (abbreviated) follow-up questionnaire.
Again, depending on the department where you have your appointment and your complaints, different questions will be asked. Usually, the questions concern the development of the complaints. You can also change your profile and registered medication.
It often takes only a few minutes to complete this questionnaire.
After your treatment
In order to assess the result of the treatment on your complaint, you will receive questions about your symptoms a few weeks and months after completion of your treatment. These answers are used by your doctor to improve the quality of care.
FREQUENTLY ASKED QUESTIONS
It is possible that the email ended up in the spam box of your email programme. If this is not the case, please contact the outpatient clinic where you have your appointment. The contact details are in your invitation email. It is possible that your email address is registered incorrectly.
If you search your e-mail for key words such as the name of your hospital, you may be able to find it. If not, please contact the outpatient clinic where you have your appointment. The contact details are in your invitation e-mail. They can send you another invitation.
Your user name can be found in the e-mail with your account confirmation. If you don't have it anymore, you can retrieve your username in ConsultAssistent. The link to ConsultAssistant can be found in your invitation e-mail.
Have you forgotten your password? In the login screen you can request your password again. You will then receive a separate e-mail with instructions.
Your user name and password are case-sensitive. If you still cannot log in, please contact the outpatient clinic where you have your appointment. The contact details are in your invitation e-mail.
If you change your telephone number, please inform the hospital where you have your appointment. The contact details are in the invitation e-mail. Only they are allowed to change your telephone number.
That is not a problem. You can just continue with the questionnaire. You can ask your doctor during your outpatient appointment to explain what was meant by this question. If you have misunderstood, the doctor can always change your answer.
You may have changed your appointment to a date other than the original. Is the date still not correct? Please contact the outpatient clinic where you have your appointment. If your appointment has already taken place, you do not need to fill in this questionnaire. You will receive a new invitation for your next appointment.
Check whether you have filled in all the required fields. If you still get an error message or the questionnaire still freezes, please check your internet connection and log off and on again.
Any answers you have entered before receiving the error message have been saved.
Still can't find it? Please contact the outpatient clinic where you have your appointment. The contact details are in your invitation e-mail.
You will soon have an appointment at the outpatient clinic of your hospital. Your doctor uses ConsultAssistent to gain insights into your complaint and complaint development. He or she has sent you an invitation to fill in questionnaires via the internet.
With ConsultAssistent, you can better prepare yourself for the visit to your doctor. You can go through all the questions at home, so that during your appointment there is more time for additional or more in-depth questions. Your doctor has a better understanding of your symptoms and care requirements because of your answers. Moreover, ConsultAssistent gives you and your doctor insight into the course of your experienced symptoms. The treatment can then be tailored more adequately.
The completed questionnaires automatically appear in your electronic patient file (EPD). This gives the doctor direct insight into your symptoms and their progress.
ConsultAssistent collects fully pseudonymised insights into complaint and complaint development from other patients with a similar complaint as you have. These insights are used by your doctor to improve your treatment. Researchers of Outcome Measurement (the supplier of ConsultAssistent) also conduct research on pseudonymised and anonymised data. They only use your data with your consent. In all Outcome Measurement research, the goal is to improve care.
Pseudonymisation is a security measure whereby personal data are processed without it being clear which persons the data refer to. When personal data is pseudonymised, it is only possible to trace the data back to a specific person if additional data is used.
Only the healthcare providers involved in your treatment have direct access to your personal and medical data. Researchers only have access to pseudonymised or anonymised data. This means that your data cannot be traced back to you.
ConsultAssistent is safe and reliable and meets the highest standards in terms of storage and processing of medical data. ConsultAssistent works in accordance with the AVG legislation. ConsultAssistent has a so-called CE mark for medical devices and is working on a NEN 7510 standard.
ConsultAssistent supports the following browsers. These browsers update themselves and we support the latest versions.
- Android browser
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Apple Safari
- Google Chrome
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Microsoft Edge
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Mozilla Firefox