SMART, AUTOMATED, AND PATIENT-FRIENDLY PREMs
What are PREMs?
PREMs (Patient Reported Experience Measures) provide insight into how patients experience care. These (digital) questionnaires do not measure the outcome of care, but rather how patients experience care. Consider questions such as: did you feel heard, understood and well informed?
ConsultAssistent supports, among others, the PREM MSZ 3.0 and the Patient Experience Monitor (PEM). Care providers can easily measure according to the standards and gain insight into what really matters to their patients.
How does it work?
ConsultAssistent automates the entire process of measuring patient experience, linked to the EMR:
- Automatic invitations through an EMR link of patients at set points in the care pathway, with automatic reminders for high response rates.
- The appropriate PREM or PEM is automatically selected and sent, for example, after discharge or outpatient visit.
- Smart invitation options: such as only re-inviting after a set time period in recurrent patients (e.g., with a PEM).
- Questionnaires can be completed both anonymously and non-anonymously.
- ConsultAssistent provides support for delivery of PREM data to ZorgkaartNederland and PEM data Expoints (including for national benchmark reports).
- The data is securely stored in a research database with comprehensive features for consent recording, audit logging, data export for in-house analysis, and dashboards with daily updates for instant insight.
Starting successfully together with PREMs
The successful deployment of Patient Experience Outcome Measurement (PREMs) requires more than just technology - it is also about support, alignment with work processes and proper guidance. Therefore, we offer extensive support in the implementation of ConsultAssistent in your organization.
Our team thinks with you from the beginning: from choosing the right questionnaires and measurement moments to setting up the link with the EMR. We help configure smart invitation rules, such as repeated measurements after a certain period, and support in setting up automatic delivery to platforms such as ZorgkaartNederland or Expoints.
During implementation, we provide clear communication, technical guidance and - where necessary - coordination with ICT, privacy or quality officers. Even after going live, we remain available via our service desk, with fast, expert support from people who really know the healthcare sector.
Together we will make sure that your PREM or PEM request is efficient and supported within the organization.
What are PREMs?
PREMs (Patient Reported Experience Measures) provide insight into how patients experience care. These (digital) questionnaires measure not the outcome of care, but how care is experienced - for example, did the patient feel heard, understood and well informed?
ConsultAssistent supports, among others, the PREM MSZ 3.0 and the Patient Experience Monitor (PEM). This makes it easy to measure according to the standards and to gain insight into what really matters to your patients.
How does it work?
ConsultAssistent automates the entire process of measuring patient experience, linked to the EMR:
- Automatic invitations through an EMR link of patients at set points in the care pathway, with automatic reminders for high response rates.
- The appropriate PREM or PEM is automatically selected and sent, for example, after discharge or outpatient visit.
- Smart invitation options: such as only re-inviting after a set time period in recurrent patients (e.g., with a PEM).
- Questionnaires can be completed both anonymously and non-anonymously.
- ConsultAssistent provides support for delivery of PREM data to ZorgkaartNederland and PEM data Expoints (including for national benchmark reports)
- Data is securely stored in a research database with comprehensive features for consent recording, audit logging, data export for in-house analysis and dashboards with daily updates for instant insight
Starting successfully together with PREMs
The successful deployment of Patient Experience Outcome Measurement (PREMs) requires more than just technology - it is also about support, alignment with work processes and proper guidance. Therefore, we offer extensive support in the implementation of ConsultAssistent in your organization.
Our team thinks with you from the beginning: from choosing the right questionnaires and measurement moments to setting up the link with the EMR. We help configure smart invitation rules, such as repeated measurements after a certain period, and support in setting up automatic delivery to platforms such as ZorgkaartNederland or Expoints.
During implementation, we provide clear communication, technical guidance and - where necessary - coordination with ICT, privacy or quality officers. Even after going live, we remain available via our service desk, with fast, expert support from people who really know the healthcare sector.
Together we will make sure that your PREM or PEM request is efficient and supported within the organization.
OWN PREM QUESTIONS OR SPECIFIC NEEDS?
The PREMs in ConsultAssistent can easily be expanded with your own questions, giving you even more targeted insight into the patient experience within your specific healthcare context. Would you like to use a PREM that is not yet included in our library? Then we will add it for you.
Are you already using another PREM solution? We can integrate historical data and take over ongoing measurement processes so you can easily switch over without losing valuable information.
