Meet our Customer Success Manager: Tara Lamers!

Tara, Customer Success Manager at ConsultAssistent, has been with us for 4 years now. Every day, she works hard to ensure that implementations run smoothly and to assist customers whenever needed. Curious about what it takes to be a Customer Success Manager? Read on to learn more about Tara’s experiences!

When did you start working at ConsultAssistent?

I joined ConsultAssistent in July 2020.

What does it mean to be a Customer Success Manager?
As a Customer Success Manager, I am the first point of contact for our clients: hospitals and other healthcare institutions. My role involves guiding the implementation of our product so that it integrates seamlessly into daily practice. Even after implementation, I stay in close contact with all users and project leaders to help us continuously improve ConsultAssistent.

How do you, as a Customer Success Manager, contribute to healthcare?
It’s fantastic to see our product in action and to witness the benefits it brings to different roles. From physicians to physician assistants, project managers, and system administrators, they all experience the benefits in their own way. I enjoy identifying these different needs and thereby contributing to healthcare for all these roles—and, of course, for the patient!

Why did you choose ConsultAssistent?
After completing my academic studies and gaining work experience in a lab, I was looking for something where I could make a direct, practical contribution. Healthcare has always fascinated me, especially because there’s still so much room for improvement. I also wanted a role where I could work closely with people and really help them. ConsultAssistent combines everything I was looking for: innovation, healthcare, and social engagement. It’s a dynamic role that requires me to constantly adapt, and that energizes me!

Is there anything from the past few years that has really stuck with you?
Absolutely! The most memorable moments are when the implementation of our product in a department really makes a difference. For example, I remember a doctor who once said, “I don’t even remember how I did this before we started using ConsultAssistent!” These are wonderful compliments to receive from the field.

What do you like best about the products ConsultAssistent offers?
ConsultAssistent is a versatile product. It contributes to better care and a better work experience for physicians, physician assistants, the hospital as a whole, and, of course, the patient. It’s inspiring to see how a single product can offer such a wide range of benefits.

Are you inspired to make a difference in healthcare too? Find out how you can contribute to ConsultAssistent’s mission! Apply now for the open position of Customer Success Manager.